FAQS

How do I open an Affinity account (domestic)?

Complete our online membership form and a member of our team will be in touch to open your account.

How do I open a trade account (business)?

Complete our online membership form and a member of our team will be in touch to open your account.

New to heating oil?

Download our helpful guide 

How do I get a quote and/or place an order?

Quotes for products and services are obtained directly from Affinity. Please call 01603 881888 to speak to a member of the team or email enquiries@af-affinity.co.uk (for general enquiries). Our buyers will then speak to our suppliers to get the best price. Quotes can be accepted by telephone or email and once your order has been placed you will receive an email confirming the agreed price and delivery time.

How much can I order?

The minimum order fuel suppliers can deliver by law is 500 litres.  You can order anything over this amount in quantities of 50’s

Do I need to be at home for delivery?

As long as there is clear access to your tank our suppliers can deliver without you being present.  You will be left a delivery note which is normally placed through the letter box.

Do you offer a monthly prepayment plan?

Yes – download our application form here

How do I pay for my order?

Payments are drawn via Direct Debit on or shortly after the 24th of the month following the invoice date. We are also able to take payment over the telephone at the time of ordering by either Debit or Credit card.

What should I do before ordering?
  • Check the amount in your tank
  • Check the condition of your oil tank
  • Clear precise delivery instructions
  • Ensure that all necessary vehicular access is clear to your premises
  • Ensure your boiler or AGA has been serviced regularly 
Can I get a monitoring device?

Yes – Affinity is able to offer a range of options, please contact Affinity to discuss

Who do I speak to if I have a problem with my order?
For any problems or queries with orders, please contact a member of the Affinity team who will be happy to help. We will speak to our suppliers on your behalf to quickly resolve any issues.
How do I return my Direct Debit?

We are able to accept digital forms, as long as the signature is signed by hand,  the image is good quality, meaning the full A4 page is visible and it is not blurry or partially shadowed. Please return to accounts@af-affinity.co.uk

Or post to AF Affinity Limited, Honingham Thorpe, Colton, Norwich, Norfolk NR9 5BZ