FAQS

How do I become a member?

Complete our online membership form.

The membership form is then sent to our team and we will contact you for your direct debit details – we need these to help you start saving money.

Once we have you all set up we’ll send you an email to welcome you to Affinity.

Send us copies of your bill and contract information from the last 3 months and we’ll get working on cutting your costs.

We work with a network of over 1700 suppliers to find you the best deals.

We will then get back to you with our best deals for your requirements.

You can then purchase directly through us. Payment will be taken on or shortly after the 24th of the month following the invoice date

How do I get a quote and/or place an order?

Quotes for products and services are obtained directly from Affinity. Please call 01603 881888 to speak to a member of the team or email enquiries@www.af-affinity.co.uk (for general enquiries) or business@www.af-affinity.co.uk (for business enquiries). Our buyers will then speak to our suppliers to get the best price. Quotes can be accepted by telephone or email and once your order has been placed you will receive an email confirming the agreed price and delivery time.

How do I pay for my order?

Payment for any orders placed on your account is direct to Affinity by Direct Debit, on or shortly after the 24th of the month following the invoice date. We are also able to take payment over the telephone at the time of ordering by either Debit or Credit card or by BACS transfer. We are unable to accept cheques.

Who do I speak to if I have a problem with my order?

For any problems or queries with orders, please contact a member of the Affinity team who will be happy to help. We will speak to our suppliers on your behalf to quickly resolve any issues.